CIDEON Support Hotline - Helpdesk Packages

CIDEON Support Hotline - Helpdesk Packages

We're at your service!

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The CIDEON helpdesk guarantees you competent support for the solutions implemented by us.

On the conclusion of a hotline contract you will receive a free helpdesk telephone number on which we are at your disposal on working days from 8:30 hrs to 16:30 hrs.
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Details of the CIDEON helpdesk use

Depending on the situation CIDEON offering customized help desk packages, based on the real needs of its range. In order, these calls are preferred and treated with high priority.

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CIDEON Helpdesk Packages

CIDEON
Packages
Content
Standard ServiceRequests by email or Web interface, support for standard problems, use, delivery of standard instructions to eliminate typical problems in the Autodesk environment, sending checklist for the preparation of installations and configurations
Business PackageStandard Service +
Installation support (up to max. 5 users)
Professional PackageBusiness Package +
Processing of assemblies with real customer data (upload of assemblies), remote editing system problems, vendor processing of problems with Autodesk and 3rd party products
Professional PackagePLUSProfessional Package +
System maintenance: preventive package
Maintenance PackagePreventive measures (in accordance with specific agreement)
Emergency On-Site SupportShort-term on-site use (only in Germany)

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CIDEON Helpdesk Remote Maintenance

For remote maintenance, customers with a hotline contract are requested to use the Netviewer software tool.
Download Netviewer


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CIDEON Hotline



CIDEON Helpdesk in Germany:
Assistance for our Customers

from Germany only:
0800 / 1004577

from Europe:
+49 (0)8131 / 5960-0
helpdesk@cideon.com

Service times:
Mon - Fri: 8.30 am 4.30 pm
excluding public holidays in Germany
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Remote Maintenance