We're at your service!
Container: 1-bildThe CIDEON helpdesk guarantees you competent support for the solutions implemented by us.
On the conclusion of a hotline contract you will receive a free helpdesk telephone number on which we are at your disposal on working days from 8:30 hrs to 16:30 hrs.
Details of the CIDEON helpdesk useDepending on the situation CIDEON offering customized help desk packages, based on the real needs of its range. In order, these calls are preferred and treated with high priority.
CIDEON Helpdesk Packages
|Standard Service||Requests by email or Web interface, support for standard problems, use, delivery of standard instructions to eliminate typical problems in the Autodesk environment, sending checklist for the preparation of installations and configurations|
|Business Package||Standard Service +|
Installation support (up to max. 5 users)
|Professional Package||Business Package +|
Processing of assemblies with real customer data (upload of assemblies), remote editing system problems, vendor processing of problems with Autodesk and 3rd party products
|Professional PackagePLUS||Professional Package +|
System maintenance: preventive package
|Maintenance Package||Preventive measures (in accordance with specific agreement)|
|Emergency On-Site Support||Short-term on-site use (only in Germany)|
CIDEON Helpdesk Remote Maintenance
For remote maintenance, customers with a hotline contract are requested to use the Netviewer software tool.
Container: Remote Maintenance